Refund Policy

Refund Policy
Any brand new watch band (unused, in the same condition that you received it in, and have its original packaging) can be returned within 30-40 days of delivery.

NOTE: Do not return defective items. Your return will be denied and no refund will be issued. If you received a defective item, please contact Customer Service.

You may choose to receive a store credit or get a refund to the original form of payment. Shipping and handling costs will not be credited.

Accessories & Miscellaneous Items
Our refund/exchange policy only extends to watch bands. Accessories, such as adapters, links, tools, and other after-market items, are not returnable.

How To Return Your Product
If you are not the original purchaser (e.g. you received the item as a gift), please contact Customer Service. We will guide you through our Gift Exchange process.

If you are the original purchaser, start your return process by submitting a request for product return (bottom of this page).

You will receive an email with your unique RMA (Return Merchandise Authorization) number and instructions on how to send the product back. Without the RMA number, returns will not be accepted.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item along with the approval or rejection of your return.

If your return is approved and:

If you asked for a store credit, you will receive an email with an electronic gift card number to the value of your return.
If you asked for a refund of your original form of payment, it may take 5-14 business days for the transaction to appear on your bank or credit card statement. Because of the way Apple Pay works, refunds will appear as balance in your Apple Pay account (not the credit card you used).
Please note that a processing fee of $ 5 will be deducted from the amount refunded.

If your returned item is damaged (whether by you, or during transit), you may not receive the full product value.

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